Returns and Exchanges
Returns and exchanges can be made at our office location or by mail, within 30 days of receipt of your shipment. Please call our Festivals & Events department at (817) 336-2787, if you wish to return or cancel an order placed online. Please note: advance purchase coupons and shipping charges are non-refundable.
Returning by mail
- Within the US: Returned items must be sent via any prepaid service; insuring your return allows you to track your parcel with the US Postal Service. Refunds will not be issued for packages lost or not received. Please Note: We cannot accept CODs.
- Outside the US: Ship goods prepaid, by an insured shipping method. To avoid unnecessary delays, please write “U.S. Goods Returning” on the outside of the package.
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.